Order processing is a specific step of the admin process which demands efficiency and professionalism. Order processing in the solar retail business includes customer service, compliance and accounting. This competitive industry trades in high volumes with low margins therefore order processing must be meticulous to maximize returns on investments.
Solar eCRM facilitates order processing by allowing your staff to keep convenient notes detailing customer information. These notes swiftly remind your staff of the next step in each sequence of customer service.
Solar eCRM automatically prompts your staff to complete an order review. This order review checks address, payments and installer details. These order reviews mandate fewer oversights in the admin processes.
Solar eCRM saves time and reduces mistakes when quotes become orders. Your staff may transfer a quote directly into an order in one ‘click’ nullifying the need for repeated data entry.
Solar eCRM transfers information between authorised users. After a sales rep has entered customer details the information is transferred automatically to admin staff and installers, which also saves time and reduces mistakes.
Solar eCRM provides inbuilt tools called Orders Analytics to help you monitor, track and groom the performance of each segment of your solar retail business. Orders Analytics tools provide knowledge and insights into financial outcomes.
Your business shall execute each step from lead generation to installation in less time and with fewer mistakes after you empower your staff with Solar eCRM.
FMCG businesses demand processes & controls to support excellence.
to have happy customer and happy stake holders (that includes installers !).
An extract of orders pool, representing a key segment and period, below shows profitability at job level in gross dollars as well as '$ per KW'
"Success in any business requires perfect execution, more so in a competetive Solar retail business which is transforming to be an FMCG business."
